Privacy Policy
Effective Date: March 20, 2026
Syntra Financial LLC DBA Veyri Labs · North Charleston, SC 29405
1. Overview
Syntra Financial LLC DBA Veyri Labs ("Veyri Labs," "we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services. Please read this policy carefully.
2. What Information Is Collected
We collect the following categories of information:
Account Information
Name, email address, phone number, business name, and billing information provided when you register for or use our services.
Contact Data
Information about your clients and leads that you import or collect through our CRM, including names, phone numbers, email addresses, service history, and notes.
Usage Data
Log data, IP addresses, browser type, pages visited, actions taken within the platform, and other diagnostic information collected automatically.
Communications
SMS messages, emails, and other communications sent or received through our platform for the purposes of service delivery.
SMS Opt-In Data
When you consent to receive SMS messages from us, we record your opt-in timestamp, the consent method (e.g., web form checkbox), and the phone number provided.
3. How Your Data Is Used
We use the information we collect to:
- Provide, operate, and improve our CRM platform and services
- Send transactional and service-related SMS and email communications
- Send inquiry follow-ups, appointment reminders, and service updates via SMS (with your consent)
- Process payments and manage subscriptions
- Monitor and analyze usage patterns to enhance user experience
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations
- Respond to customer support requests
4. SMS Messaging & Opt-In Details
Veyri Labs provides SMS messaging tools as part of our platform. We are committed to compliance with the Telephone Consumer Protection Act (TCPA) and all applicable FCC regulations.
SMS Opt-In
We collect SMS consent via an explicit, unchecked checkbox on our web forms. Consent is voluntary and is not required as a condition of service. Message types include: inquiry follow-ups, appointment reminders, and service updates. Message frequency varies. Msg & data rates may apply.
Opt-Out / STOP Instructions
You may opt out of SMS messages at any time by replying STOP to any message. Upon receiving STOP, no further automated SMS messages will be sent. Reply HELP for assistance, or contact us at hello@veyrilabs.com.
Message frequency varies. Message and data rates may apply.
No Sharing of SMS Opt-In Data
We do not sell, rent, share, or disclose your phone number or SMS opt-in information to any third parties or affiliates for any purpose, including marketing. Your SMS consent data is used solely to send you communications from Veyri Labs (Syntra Financial LLC). It is not transferable and will never be sold.
5. Sharing of Information
We do not sell your personal information. We may share data only with:
- Service Providers: Third-party vendors who assist with payment processing, SMS delivery, email delivery, analytics, and hosting (e.g., Stripe, Twilio, Vercel, Upstash).
- GoHighLevel: Our platform is built on GoHighLevel infrastructure. Data processed through our CRM may be stored in GoHighLevel's systems subject to their own privacy policy.
- Legal Requirements: When required by law, court order, or government authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.
SMS opt-in data and phone numbers are never shared with third parties for marketing purposes. This applies regardless of any other data-sharing practices described above.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account termination, we retain data for up to 90 days before deletion, unless a longer retention period is required by law.
7. Data Security Practices
We implement industry-standard security measures to protect your information, including:
- Encryption in transit using TLS (HTTPS) for all data transmissions
- Access controls limiting data access to authorized personnel only
- Regular security reviews and vulnerability assessments
- Secure storage of credentials using hashed and salted passwords
- Infrastructure hosted on SOC 2-compliant providers (Vercel, Upstash)
No system is completely secure. If you suspect unauthorized access, contact us immediately at hello@veyrilabs.com.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Data portability
- Unsubscribe from SMS: Reply STOP to any message at any time to opt out of all future SMS communications
- Update your information: Contact us at hello@veyrilabs.com to update or correct any information we hold about you
To exercise any of these rights, contact us at hello@veyrilabs.com.
9. Cookie & Tracking Information
Our website uses cookies and similar tracking technologies to improve functionality and analyze usage. These include:
Essential Cookies
Required for the website to function. These cannot be disabled and include session management and security tokens.
Analytics Cookies
Used to understand how visitors interact with our site (e.g., pages visited, time spent). We may use tools such as Google Analytics or similar services.
Managing Cookies
You can control and delete cookies through your browser settings. Disabling certain cookies may affect the functionality of some features on our website.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or a prominent notice on our website. Your continued use of our services after changes take effect constitutes acceptance of the revised policy.
12. Contact Us
For privacy-related inquiries or to exercise your rights, contact: